Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@anchorcrownboutique.com.

If your return is accepted, we’ll provide instructions on how and where to send your package. Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.

Please do not send items back without first contacting us and receiving return instructions.

You can always contact us with return questions at support@anchorcrownboutique.com.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if an item is defective, damaged, or incorrect so we can evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods, custom or personalized products, and personal care goods.

Some Anchor & Crown products are made to order specifically for each customer after an order is placed. Because these products are produced on demand, returns may be limited or unavailable unless the item arrives damaged, defective, or incorrect.

Please contact us before purchasing if you have questions about the return eligibility of a particular product.

Unfortunately, we cannot accept returns on final-sale items or gift cards.

Exchanges

The fastest way to receive a different item, color, or size is to return the item you have, if eligible, and once the return is accepted, place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, subject to applicable law.

As above, the item must be in the same condition that you received it, unworn or unused, with tags when applicable, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return and let you know whether the refund has been approved.

If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@anchorcrownboutique.com.